We’ve got some fabulous news – our Hampton-based hospice, Shooting Star House, has been given the overall rating of outstanding by the Care Quality Commission (CQC). So we’re officially brilliant!
CQC, the independent regulator of all health and social care services in England, recently inspected Shooting Star House and spoke to our supported families, care staff and members of management and office teams. They also observed care and support activities, toured the premises and checked records, policies and procedures.
Here are a few of the lovely things our families said:
“The care and consideration given to siblings was nothing short of amazing. Kindness and compassion are everywhere here.”
“I can’t tell you the number of times that staff have taken me off somewhere private to have a good cry. They seem to know exactly how I’m feeling sometimes.”
“When we did finally go away, they gave us a lot of time every night to tell us everything about our son’s day, what he had done and how he was feeling. This meant the world to us.”
Outstanding is the highest possible rating from the CQC and the assessment focuses on: is the service safe, effective, caring, responsive and well-led.
In its report, the CQC said: “People told us they were extremely happy with the service they received, the way it was delivered and the staff who delivered it. During our inspection we saw that staff were appropriately skilled, understood the needs of children and young people using the service and delivered care and support in a professional, compassionate and supportive way.
“The sample of records we looked at, including five care plans, were well kept, fully completed and regularly reviewed. Staff at all levels of seniority were well trained, knowledgeable, professional and accessible to children using the service, their relatives and staff in the field.”
Shooting Star Chase Chief Executive, David Burland, said the report highlighted the dedication that goes into providing the very best care to families. “This is a significant achievement and the best possible evidence of the quality of the care we provide. Special thanks goes to Head of House, Sandi Hillery, and all her team, for the work they do to make every moment count for children with life-limiting conditions, and their families.”
Read the full report here