Job title: Shop Manager
Location: Chiswick (Devonshire Road)
Salary: £20,604 per annum
Hours: 37.5 hours per week
Closing date:  Ongoing

About the role

An opportunity has arisen for an experienced and creative Shop Manager to lead our Chiswick shop on Northcote Road.

You will play an integral role with in the retail service at Shooting Star Children’s Hospices, supporting our growth and maintaining the excellent service we provide to our customers and supporters.

The income from our charity shops helps to directly fund our work. Money raised goes to support our two children’s hospices, and our hospice at home service. Often entering one of our shops will be the first encounter someone has with our charity. This means that as part of our retail team, you are also an ambassador for Shooting Star Children’s Hospices. You will be someone who can talk about the work that we do, and how we help children with life-limiting conditions in the local area.21

The Shop Manager will be jointly responsible for the smooth running of the shop. You will nurture a pleasant working environment for the other staff and volunteers.

Assistant Manager core duties:

  • Planning, allocating and providing clear line management to the Assistant Managers
  • Working alongside the volunteering management team in recruiting and training volunteers.
  • Processing donations as soon as possible, with the support of our retail volunteers.
  • Ensuring all merchandise is displayed appropriately and the window display is creative and eye catching
  • Promoting the gift aid scheme to customers.
  • Following cash and banking procedures and submitting financial documentations to the finance team to process.

Having previous experience in Charity retail is essential, as is a can do attitude. If you feel you are up to the challenge and are keen to join a close knit team who work well together, we want to hear from you.

For further information about the Shop Manager role, please contact Ruth Shaw, Area Retail and Development Manager, on 01932 823124.

To apply online click on the apply button below or alternatively, for an application pack, please email the HR Team at

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