We are looking for a receptionist to cover Tuesday afternoons and a bank volunteer receptionist for our reception at Shooting Star House, our hospice in Hampton.   Bank reception volunteers cover sickness and holidays.  Reception volunteers need to have a friendly, approachable manner providing a warm welcome to everyone visiting the hospice but maintaining boundaries and confidentiality and bank receptionists need to have flexible availability weekday morning and afternoons.

Location: Shooting Star House, The Avenue, Hampton TW12 3RA

Time:   Tuesday 1pm to 5pm    Bank:  Ad hoc shifts to cover sickness and holidays weekday mornings or afternoons 9am to 1pm and 1pm to 5pm 

Duties and key responsibilities:

•  To greet families and visitors personally and appropriately within the front entrance/reception area
•  To ensure that staff sign in and out on the fire register
•  To ensure that all families and visitors sign in, and wait in reception area until collected by a member of staff
•  To receive telephone calls via the computerised switchboard, ensuring politeness and discretion at all times.  Answering queries and forwarding calls as appropriate
•  To take telephone messages
•  To undertake various administrative tasks and assist with ad-hoc tasks

Essential skills and experience:

•  Basic computer skills – previous use of MS Outlook, Word and Excel
•  A warm, friendly and approachable manner
•  Telephone experience
•  Dependable and punctual



Please note that all volunteer roles at our hospices require us  to carry out a DBS Check, this is a simple online procedure  (This role requires a Standard Check)