We are looking for a bank volunteer receptionist for our reception at Shooting Star House, our hospice in Hampton to cover sickness and holidays.  The volunteer needs to have a friendly, approachable manner providing a warm welcome to everyone visiting the hospice but maintaining boundaries and confidentiality and have flexible availability weekday morning and afternoons.

Location: Shooting Star House, The Avenue, Hampton TW12 3RA

Time:  Ad hoc shifts to cover sickness and holidays weekday mornings or afternoons 9am to 1pm and 1pm to 5pm 

Duties and key responsibilities:

•  To greet families and visitors personally and appropriately within the front entrance/reception area
•  To ensure that staff sign in and out on the fire register
•  To ensure that all families and visitors sign in, and wait in reception area until collected by a member of staff
•  To receive telephone calls via the computerised switchboard, ensuring politeness and discretion at all times.  Answering queries and forwarding calls as appropriate
•  To take telephone messages
•  To undertake various administrative tasks and assist with ad-hoc tasks

Essential skills and experience:

•  Basic computer skills – previous use of MS Outlook, Word and Excel
•  A warm, friendly and approachable manner
•  Telephone experience
•  Dependable and punctual

•  Must have flexible weekly availability 9am to 1pm and 1pm to 5pm to be able to cover ad hoc shifts.

 

Please note that all volunteer roles at our hospices require us  to carry out a DBS Check, this is a simple online procedure  (This role requires a Standard Check)

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