Yes, children are very welcome to attend. We will have a selection of activities and games available to keep young visitors engaged.

Although it is not essential, we encourage you to book in advance to join us as our building has a limited capacity and we cannot guarantee we can accommodate walk-in’s.

There are two available time slots to book onto:

• 10:00am
• 11:00am

Yes, you’re welcome to stay on after your time slot and enjoy refreshments, games and visiting our stalls until the hospice closes to the public at 2pm.

There will be:

• A self-guided tours of the hospice.
• Demonstrations from our Family Support team
• Fun games and activities for all ages, including a raffle with some exciting prizes
• Tea and refreshments

Guests can use the available roadside parking nearby or park in the Sainsbury’s car park next door to our site (this is free parking). Please do not park on the curb or in restricted areas. We also ask that you do not block the driveways of our neighbours.

Yes, this event is within the ULEZ zone. To check whether your vehicle meets the ULEZ emissions standards or to prepay a ULEZ charge to avoid a fine please visit https://tfl.gov.uk/modes/driving/ultra-low-emission-zone

We have limited parking spaces available onsite; we would like to reserve these for supported families. If you would like to secure one of these spaces, please contact the supporter development team by email supportercare@shootingstar.org.uk.

Yes, the hospice is fully accessible for wheelchair users and those with limited mobility.

There won’t be any Shooting Star Children’s Hospices nursing staff present during the Open Day, however, we will have trained first aiders on-site to ensure everyone’s safety throughout the event.

Yes, the Open Day is completely free to attend.

If you’d like to support our work, there will be donation points available at the event.

Some of our fundraising activities will have a small charge, but it is entirely up to you whether you take part.

Yes, by attending this event, you agree that any images or videos that yourself, or any minors that you are responsible for, are in can be used by Shooting Star Children’s Hospices for internal and external communications and social media posts at any time the organisation deems to be appropriate. If you have any concerns or if we need to be aware of any safeguarding requirements for a minor that you are responsible for please contact the Supporter Development team by email supportercare@shootingstar.org.uk or by phone 01932 823115.

We will not be serving any cakes that include nuts. We kindly ask that guests do not bring any products that contain nuts onsite.

We aim to cater for our guests with gluten or dairy intolerances. If you have any other dietary requirements, please email SupporterCare@shootingstar.org.uk