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A Shooting Star worker decorating a supported child's hand with glittery stars at a siblings day event.

Careers in our Family Support team

Our Family Support team are the soul of Shooting Star. As part of our team you will experience both the outstanding, compassionate care we provide to families during an unimaginably hard time in their lives, and the noisy joy and laughter found in children’s hospices across the country. The work is varied and creative, taking place at the hospices, in family homes and hospitals, allowing the support to be where ever families need it. Roles within the team include family support workers, therapists, social workers, counsellors and more.
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Some of the families we support

Milan dressed in a Thor costume

Milan's story

Parents Phoebe and Zayne’s lives irrevocably changed in November 2020, when their five-year-old son, Milan, was diagnosed with a brain tumour.

Humairaa's story

22-year-old Tamaana explains how Shooting Star Children’s Hospices has helped her navigate growing up with a sister who has a life-limiting condition.

Hadi's story

“His life expectancy at first was no more than six months, but against all odds he’s reached the age of five”

Featured roles

Family Support Worker

Our Family Support Workers deliver high quality bereavement care, supporting families at the time their child dies and for three years and three months after. You will work as part of a passionate team of counsellors and therapists, determined to make a difference to the quality of the lives of children and their families.

West London Family Support Worker

We are currently recruiting family support workers who can help us better support our local community in west London. We are looking for people who are dedicated to supporting bereaved families, who speak Punjabi, Gujrati, Arabic, Somali, Urdu or Hindi.

A typical week

a small pile of children's books on a hospital bed

Hospital sitting

Spend a couple of hours sitting with a child when they are in hospital, reading books or doing activities. This allows parents a short break to support other children, make telephone calls or just have the chance to pop home.

Roses attached to a bronze leaf in our memory garden.

Bereavement check-in

Calling a bereaved parent on their child’s birthday, to check in and see how they are, or making up and sending a personalised pamper pack for them.

A supported siblings group

Siblings day

Helping out at one of our siblings’ days, which give siblings of supported children a day that’s all about them, allowing them to have fun, make friends and share their feelings in a supportive environment.

A cast of a child's hand being held by a parent's, decorated with gold paint.

Memory making

Create and decorate a cast of a child and parent holding hands. These keepsakes are treasured by families for years to come.

Key benefits

Skills development

We support all our staff in developing their skills and showcasing their expertise, with weekly learning sessions and monthly journal clubs.


You’ll be eligible for a Blue Light discount card, plus enjoy perks like free meals at our Guildford hospice.

Flexible working

We know that life can be complicated, so we are happy to discuss flexible working with you.

Get in touch

Interested in learning more about careers in our Family Support team? We are happy to have an informal chat or arrange a time to come and visit our hospice. Call or email us or fill in the form below to get in touch.

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