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Bereaved Family Zone

Whatever you are currently feeling, we hope that you will find help here. Whether that's a counselling session, an opportunity to meet other families, or simply someone to talk to, our Bereaved Family Zone is here for you to see all the care and support your family can request.
Find out what our care looks like

Support for you

Browse our A-Z of support

See all the different ways we can support you and your family in your grief. Our A-Z can help you consider what support and care could be helpful to you and your family right now and how you can request support.

Meet other families at our events

No one can truly understand what you’re going through except other people in the same situation. When you feel ready, you’re welcome at one of our events where you can spend time with us and talk to our care team. If you like, you can meet other mums, dads, brother, siblings and grandparents, and find a support network for you.

Come to our bereavement centres

Shooting Star House in Hampton and Christopher’s in Guildford, are safe places for you to come and heal – come on your own or together as a family. You can hang a star or leaf on our memory tree, design a page for your child in our book, speak with one of our counsellors, take time painting or making crafts in our art room, play in the sensory room or have a private family swim in our heated pool.

Have you thought about…

A bright therapy room with towels, massage bed and atmospheric lighting

Complementary therapies

Grief can be hard on the body as well as the mind. We offer a range of complementary therapies to help provide whole body care.

Counselling session in one of our counselling rooms at Shooting Star House


Our team of experienced counsellors offer specialist psychological support through a series of confidential counselling sessions.

Support for grandparents

We run special events for bereaved grandparents to meet each other. Grandparents can also receive counselling from our specialist counsellors.

Schools support

We can provide training and support for staff at your child’s school.

Arty image of a pot of colouring pencils

Information and resources

From fact sheets to food vouchers and apps for mental health, browse our range of resources.

Your pathway of care

We know that every family will have a different journey through grief and will need support in different ways. When you become part of our service, you will be assigned a named member of our Family Support team, who will get to know you and identify the support you might benefit from. This could be taking walks together to chat, or receiving regular counselling sessions with our specialist counsellors.

Your family support worker will be there to provide intensive support in the days and weeks following your child’s death. Then they will be reaching out every few months to support you until it has been three years and three months since your child died. Every day our family support workers are helping families on their pathway of care, and sharing their extensive knowledge of the little and big things that help families. Don’t forget to reach out to your family support worker any time you’d like to talk.

Colourful sensory walkway

Support where you need it

At one of our specialist centres

You can receive support and care at Shooting Star House in Hampton, or Christopher’s in Guildford. We have excellent facilities and spaces for you including a suite of counselling rooms, a sanctuary, family-friendly children’s spaces, gardens and creative therapy rooms.

In your own home

If you are feeling nervous or unsure, we can come to you instead. This might be a visit to your home, or we can call you or talk over text. If you have other children to look after we can bring another family support worker to play and explore their needs as well. You are at the centre of our care and we will do everything we can to help you to feel comfortable, supported and understood.