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Volunteer Receptionist – Hampton

This Volunteer role is required to assist in reception at our outreach, therapy and family support centre in  Hampton.  The volunteer needs to have a friendly, approachable manner providing a warm welcome to all our visitors whilst maintaining boundaries and confidentiality. This volunteer role is to cover our Friday morning slot on a weekly basis.

Job detail
Location:
Shooting Star House, Hampton, TW12 3RA
Time:
Fridays 9am - 1pm

Duties and key responsibilities

  • To greet families and visitors personally and appropriately at the reception area.
  • To ensure staff and volunteers sign in and out of the fire register
  • To ensure all families and visitors sign in and wait in reception until collected by a member of staff
  • To receive telephone calls via the computerised switchboard, maintain politeness and confidentiality at all times. Answering queries and forwarding calls as appropriate.
  • To take telephone messages and pass on messages by email.
  • To undertake various administrative tasks and assist with ad-hoc tasks.

Skills and Experience

  • Basic computer skills – previous use of MS Outlook, Word and Excel.
  • A warm, friendly and approachable manner
  • Telephone experience
  • Dependable and punctual

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