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Volunteer Receptionist (Bank)
This Volunteer role is required to assist in reception at our outreach, therapy and family support centre in Hampton. The volunteer needs to have a friendly, approachable manner providing a warm welcome to all our visitors whilst maintaining boundaries and confidentiality. This volunteer role is to cover ad hoc sickness and holidays so good availability across week days Monday to Friday is essential.
Job detail
Location:
Shooting Star House, Hampton, TW12 3RA
Time:
Good availability to cover ad hoc sickness and holiday across Monday to Friday am: 9am to 1pm pm: 1pm to 5pm.
Duties and key responsibilities
- To greet families and visitors personally and appropriately at the reception area.
- To ensure staff and volunteers sign in and out of the fire register
- To ensure all families and visitors sign in and wait in reception until collected by a member of staff
- To receive telephone calls via the computerised switchboard, maintain politeness and confidentiality at all times. Answering queries and forwarding calls as appropriate.
- To take telephone messages and pass on messages by email.
- To undertake various administrative tasks and assist with ad-hoc tasks.
Skills and Experience
- Basic computer skills – previous use of MS Outlook, Word and Excel.
- A warm, friendly and approachable manner
- Telephone experience
- Dependable and punctual
- Good availability to cover morning or afternoon sessions (9am to 1pm or 1pm to 5pm) in the event of sickness and holidays Monday to Friday.
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