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Privacy policy

Shooting Star Children’s Hospices is a children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. Whether lives are measured in days, weeks, months or years, we are here to make every moment count. We support families from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care. As an organisation, Shooting Star Children’s Hospices is registered with the Information Commissioner (Z7764577) in accordance with the General Data Protection Regulations. Our registered charity number is 1042495

Why do we collect personal information

To provide care and support to children and their families, carers and wider support networks

In order to deliver good care we’ll collect a wide range of information about people receiving care and their support network. This will include private information, including about health. This will be used by our staff and volunteers to provide care and support, and will when necessary be shared with other healthcare and support professionals to provide appropriate support. Full information is provided in our Care Provision Privacy Notice which can be found below.

To raise money and support for the charity to operate

We rely on generous donations from individuals. We’ll collect information about people who have donated money or goods to our charity shops or subscribed to our charitable lottery to administer the gifts. We’ll also use the contact information to raise awareness of the charity and to encourage ongoing support and giving. Full information is provided in our Fundraising & Corporate Privacy Notice, which can be found below.

To manage employees and volunteers of the charity

We need to collect and use information about employees and volunteers so that we can meet our legal commitments and organise people to deliver the services that we run. This will include data such as criminal record checks and other sensitive data that is required to keep our staff and patients safe. Full information is provided in our Employment and Volunteering Privacy Notice, which can be found below.

If you would like to discuss anything in this privacy notice, please contact:

Your data protection rights

Under data protection law, you have rights including:

  • – Your right of access – You have the right to ask us for copies of your personal information.
  • – Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • – Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • – Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • – Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
  • – Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at the detail provided at the top of this privacy notice if you wish to make a request

Making a complaint

If you have any concerns about our use of your personal information, you can make a complaint to us, please contact our Data Protection Officer on the details provided above.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Specific privacy notices