A reception volunteer is required to assist the busy reception at our hospice Christopher’s in Guildford on  Tuesday mornings.  We also require a bank reception volunteer to cover during holidays and sickness.  A friendly, approachable manner providing a warm welcome to everyone visiting the hospice but maintaining boundaries and confidentiality and complying with Covid safety guidelines is essential.

Location: Christopher’s, Old Portsmouth Road, Artington, Guildford GU3 1LP
Time:   Tuesday morning 9am to 1pm and bank to cover holidays and sickness

Duties and key responsibilities

Reception volunteers duties and key responsibilities are:

  • To greet families and visitors personally and appropriately at the reception area.
  • To ensure the staff sign in and out of the fire register
  • To ensure all families and visitors sign in and wait in reception until collected by member of staff
  • To receive telephone calls via the computerised switchboard, maintain politeness and confidentiality at all times. Answering queries and forwarding calls as appropriate.
  • To take telephone messages and pass on messages by email.
  • To undertake various administrative tasks and assist with ad-hoc tasks.
  • To ensure Covid safety measures are complied with by visitors to the hospice

Essential Skills and Experience

  • Basic computer skills – previous use of MS Outlook, Word and Excel.
  • A warm, friendly and approachable manner
  • Telephone experience
  • Dependable and punctual
  • Available Tuesday morning 9am to 1pm or good weekday availability to be a bank receptionist covering holidays and sickness
  • Standard DBS check – all Volunteer roles at our hospices require us to carry out a DBS check at the appropriate level – this is a simple online procedure