You said – We did
'We'd like a dedicated space on the website for us'
"We'd like to be able to book more hydrotherapy sessions outside of school hours"
We’ve employed a physio assistant allowing us to offer more bookable Splash! sessions.
"Dads sometimes feel left out, we don't have as much opportunity to visit our child at the hospice"
We’ve started doing more events for fathers, including a new monthly Dads takeaway evening. This is the way
"When my child’s stays at Christopher's I'd like to have their name and photo on their bedroom door so that they know which room is theirs and that it feels like a home-from-home"
We now make sure that there is always a name on the child’s door and we’re working hard to collect photos for everyone as well.
We'd like to be involved in how Shooting Star's Brand evolves
Feedback from families has been incorporated into our new logo. The longer swoosh of the star was chosen over shorter options as you told us that it better reflects the journey that you have with us. The pink dot in the logo is a nod to where we began as it was used in both the CHASE and The Shooting Star Children’s Hospice logos before the two charities merged to become Shooting Star Children’s Hospices.
If you have a complaint about any aspect of our work you can find details around how to submit a complaint or share a complaint directly via our complaints page
Compliments and Suggestions
If you would like to make a compliment about our service, or suggest something we can do better or differently, you can do that here.