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Mystery Shopper Volunteer – Retail
Mystery shoppers are required to act like a regular customer, but with extra attention to the overall customer service received.
Blank Shopper Visit Reports will be provided for completion and will need to be sent back to the retail team. The form is a series of questions with a scoring indicator and an area for further comments.
The reports are to provide us with a tool to give positive recognition and highlight any training needs.
Anonymity is very important, and you need to always have this in mind when carrying out a visit to one of our shops.
Applicants must be 18+
Job detail
Location:
Shooting Star Children's Hospice Shops - Cobham, Guildford, Godalming, Knaphill, Weybridge, Shepperton, Hampton Hill, Teddington
Time:
Shop visit to all our shops every 3 to 4 months
Duties include
- To carry out anonymous visits to our shops every 3 months. Either purchasing or donating items.
- To work through the provided mystery shopper report methodically, scoring and adding comments where appropriate. Returning the reports to the Retail team – either screen shots or via email.
Essential skills and experience
- Attention to detail
- Observation skills
- Ability to communicate in written format and strong verbal skills to be able to ask natural questions whilst carrying out the role
- Being able to report objectively and honestly
- To be discrete and professional
- Customer service or retail experience would be helpful, to give an understanding of what good service feels like
- Previous Mystery Shopping roles useful but not a requirement
Related Vacancies
Retail Driver Volunteer
Location:
Unit 2B, Lansbury Business Estate, 102 Lower Guildford Road, Knaphill, Woking GU21 2EP
Time:
4 + hours, flexible between 9.30am and 4.30pm Monday to Friday
Distribution Centre Volunteer
Location:
Unit 2B, Lansbury Business Estate, 102 Lower Guildford Road, Knaphill, Woking GU21 2EP
Time:
4 + hours, flexible between 9.30am and 4.30pm Monday to Friday
Volunteer Retail Assistants
Location:
Cobham, Guildford, Godalming, Hampton Hill, Knaphill, Shepperton, Teddington and Weybridge
Time:
Mornings or afternoons in one of our retail shops. Various opportunities available Mondays to Sundays