Our Bereavement Support Hub lists services and resources currently available to bereaved families.

If you would like more information, contact Family Support on 01483 230 974 / familysupport@shootingstar.org.uk

Last updated 30/06/22.

Family Support Line

If you need us, we are there. Our Family Support Line is available Monday to Friday, 9am - 5pm.

Named Team Member

Each bereaved family is given a dedicated Named Team Member, who will help guide and support you during the first three years after your child dies.

Bereavement Pack

Our Bereavement information sheets help answer questions and support you with some of the challenges that may arise.

Making Keepsakes

Creating keepsakes to cherish after a child has died, helps to maintain the connection you shared with your child in their lifetime.

Willow Suite and Cuddle Cot

When a child dies, we provide a dedicated area at our Christopher's hospice, with a room where a child can lay at rest. We can also provide cold blankets and cuddle cots for families who would like their child to be at home.

Funeral support

We can help you plan and organise your child’s funeral, guiding you every step of the way. We can help you find charities and organisations that will support you with costs. We will do everything we can to help you ensure that this important day is just how you wish it to be.

Faith support

We support families from all faith backgrounds. All religious leaders are welcomed at the hospice for visits and can support you in your faith and with any questions you may have.

Spirituality support

We recognise spirituality means different things to different people and we want to make sure everyone feels comfortable with the hospice care they receive.

Groups and events

We provide online and in-person groups and events for bereaved families. This includes those especially for siblings, parents, and grandparents.

Stars and Leaves on our Memory Trees

In the tranquil Memory Gardens at our hospices, there are Memory Trees with stars and leaves hung permanently to honour the life of your child.

Memory Day

We invite you to a Memory Day at the hospice each year for three years. This is a safe space to join with other families, treasuring your memories and the life of your child.

Dedicating a page in our Memory Book

We invite you to have a page in the Memory Book with a photo of your child, and words or a poem of your choice. This can either be created by your family, or created with the utmost care by our resident artist.

Counselling support for parents

Our team of experienced and fully qualified counsellors can offer you support via telephone, online or in person. Individual parents and couples can seek advice and / or regular, confidential counselling sessions.

Emotional support for children and young people

Our team of experienced and fully qualified children’s psychological therapists can offer support direct to siblings through a series of sessions, or sessions as a family.

Complementary therapies

Parents and siblings can benefit from complementary therapies at Shooting Star Children’s Hospices. This includes in-person treatments or virtual sessions and consultations with our specialist.

Bereaved Parents Facebook Group

A safe and reassuring space where bereaved parents of Shooting Star Children's Hospices to connect with each other and gain peer-to-peer support. Members of the group see posts offering experiences, activities, donated gifts, and recommended resources.

Be a family fundraiser

Hundreds of families supported by us have kindly helped raise funds for Shooting Star Children's Hospices over the decades. If you would like more information about fundraising for us or would like to share your plans, please contact our Fundraising team.

Shooting Star House

Day time family support services are accessible at Shooting Star House. This includes face-to-face counselling sessions for parents, therapy sessions for siblings and independent visits to use the facilities (Sensory Room, Arts and Crafts Room, Hydrotherapy Pool).


Family Support Services are currently accessible at Christopher's. This includes therapy and counselling sessions for parents and siblings and pre-arranged visits to the Memory Garden. Due to the pandemic, please review the following guidelines before visiting Christopher's.

Splash! Book a swim

Bereaved families can now book sessions in the hydrotherapy pool at Christopher's and Shooting Star House using our online booking system.

Book time in our Sensory Room

The Sensory Room at Shooting Star House is available for bereaved families to book. One of the most popular rooms in the hospice, it is equipped with musical floor, fibre optics, mirrors, lights, bubble tubes and a waterbed.

Book time in our Arts and Crafts Room

The Arts and Crafts room at Shooting Star House is available for families to book for a fun and paint-filled messy, or simply a safe space to relax on a beanbag, read children’s books, play, and enjoy our resources.

Interactive sessions

Our Family Support Workers can provide a set of 2-6 interactive sessions for bereaved siblings who might benefit from this one-to-one time.

Our resources for families

We have created these resources and help sheets especially for our families.

Activity Packs

We can post an activity pack to your home. Suitable for bereaved siblings of all ages and abilities. Packs can be tailored considering interests, abilities, and materials you have at home.

Catch-up meeting

Catch-up meetings give you the opportunity to talk to us in detail about how things are going and find out what services or support is available.

Find Financial Support

We understand the financial challenges bereaved families may face and we recommend and source organisations that can help.

Food Bank Vouchers

For families in need, we can provide vouchers to use in a local food bank close to where you live.


Here are some useful links to websites and resources to help you take care of wellbeing and mental health during the pandemic. There are links that may help you and your children.

Services in your area

Find local services in your area to support your family with mental wellbeing and more.

Useful links for families

There are a lot of organisations that provide useful information to families, like yours.