How to access our service

Referrals to our service can be made by anyone involved with a family who may need our help, or by the family themselves. For full details please see our acceptance criteria or if you are unsure about our catchment area you can take a look at the map below.

The first step is to telephone a member of the Shooting Star Children’s Hospices team or email

  • Christopher’s, Guildford: 01483 230960
  • Shooting Star House, Hampton (whilst we are currently delivering all our clinical services from Christopher’s, we are continuing to support families from across our catchment area, so please do call us on the number above to discuss a referral)

We will take a few details and explain the criteria and documentation required by our referrals team.

The referral panel meets monthly to consider referrals and works with other professionals or agencies currently involved with the family. The referral system is also sufficiently flexible to ensure that emergency referrals are dealt with quickly.

This map displays our catchment area, which is Surrey and a number of western London boroughs. If you are unable to view it or have any questions please get in touch with our