Support Hub

Our Support Hub lists services currently available to supported families, children in residential care or currently on hold due to the pandemic. If you have any questions or would like to book a service, contact our  Family Support Line on 01483 230 974.

Last updated 10/01/22.

Family Support Line

If you need us, we are there. Our Family Support Line is now available seven days a week, 24 hours a day.

Visiting Christopher’s

Due to the pandemic, please review the following guidelines before visiting Christopher's hospice in Guildford.

Visiting Shooting Star House

Due to the pandemic, please review the following guidelines before visiting Shooting Star House in Hampton.

Family Referrals

If you know someone in need of our help, a family or anyone involved with a family can make a referral. The first step is to contact us.

Specialist Nursing

Our Specialist Nursing Teams are available seven days a week, 24 hours a day. They provide expert medical care in person and over the phone nursing advice, including the management of difficult complex symptoms. 

Emergency Respite

When an unexpected situation arises, from a main carer being taken ill to deterioration of your child's condition, we can provide short notice respite care which can be requested through our Family Support Line seven days a week, 24 hours a day.

Planned Respite

Planned respite at the hospice provides the opportunity for your child to stay overnight in a safe environment where they will receive all the specialist care they need as well as lots of opportunities to socialise and have fun.

End-of-Life Care

We provide end-of-life care through our dedicated Symptom and Community Nursing Team. We offer expert medical and nursing care, either at one of our hospices or in the home, 24 hours a day.

Willow Suite and Cuddle Cot

When the time comes, we provide a dedicated area at our Christopher's hospice where a child can lay at rest. We can also provide cuddle cots for families who prefer their child to be at home.


Our team of experienced and fully qualified counsellors can offer support via telephone, online or in person to individuals or the whole family if required.

Online and In-Person Events

We hold online and in-person events at our two hospice sites as well as in the community. These events are tailored for supported children, their siblings, parents, and grandparents.

Parents Support Facebook Group

This group provides a safe space for parents of children supported by Shooting Star Children’s Hospices to connect with and support each other.

Bereaved Parents Facebook Group

This group is for bereaved parents of Shooting Star Children’s Hospices. The group is designed to provide a safe and reassuring space where parents can connect with each other and gain peer-to-peer support.

Hydrotherapy Pool

The hydrotherapy pool in Shooting Star House is available to book through the Family Support Line, for supported children, siblings, and parents.

Sensory Room

The sensory room at Shooting Star House, equipped with musical floors, fibre optics, mirrors, lights, bubble tubes and water beds, is available to book through the Family Support Line.

Arts and Crafts Room

The Arts and Crafts room at Shooting Star House is available for families to book for a fun session for supported children and siblings.

Legal Advice

Be matched with a legally trained expert who can provide free legal advice and support when legal duties owed to the children and families are not being fulfilled.


Our physiotherapist can provide sessions for supported children receiving residential care at Christopher's, as well as telephone and online advice to parents at home.

Visiting your star or leaf

Families are welcome to visit the star and leaf memory trees at Shooting Star House or Christopher's despite current restrictions. We do ask that visitors follow the visiting guidelines for the two hospices.

Accessible Playground and Gardens

The accessible playgrounds and gardens are available for supported children, siblings, and families to use at Shooting Star House and Christopher's.

Activity Packs

We have a range of activity packs that we can post to you suitable for supported children and siblings of all ages and abilities. Packs can be tailored based on interests of the children and the materials you have at home.

Funeral Planning

We can help with and provide support making funeral arrangements for supported families and will take the level of involvement that is right for each family.

Catch-up meeting

Catch-up meetings give families the opportunity to talk to us in detail about how things are going and find out what services or support is available.

Access Wishes

We're here to make every moment count for the families we support. We can help organise and access experiences and create lasting memories for supported children reaching end of life, and their families.

Adult Care Transition

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Food Bank Vouchers

For families in need, we can provide vouchers to use in a local food bank close to where you live.

Interactive play sessions

Our Family Support Workers run interactive play sessions for supported children, bereaved siblings, or supported siblings with an end-of-life child in the family.

Hospital Support

A referral can be made to our Family Support Team to facilitate a hospital sitting session to offer support if your supported child is in hospital for a prolonged stay.

Find Financial Support

We understand the financial challenges families living with a child with a life-limiting condition may face and can recommend and source organisations that can help.

Find Social Support

As a family with a life-limiting child, did you know you can access social care support? Our Social Workers can help you with a referral to help access more support for your family.

Parent User Group

Our Parent User Group is an informative, safe space for sharing ideas, views and experiences about different aspects of our care.

Resources and Activities

List of resources and fantastic activities to keep children entertained at home from the Science Museum, Cosmic Yoga Kids YouTube channel and many, many more.


Here are some useful links to websites and resources to help you take care of wellbeing and mental health during the pandemic. There are links that may help you and your children.

Music Apps

Music is so important to the children and siblings we support. Here are some apps to help children express how they feel.