At a time when the families we support need us most, we want to ensure that they’re still able to access some of the vital services we provide. Our virtual hospice does just that.

Our virtual hospice means that we can take our hospice service directly to families. Families can access advice, support and counselling, can interact with other families and can attend some of the groups and activities we normally run at our hospices:

  • Our nurses and carers are making calls to every family to check in. Our nurses, symptom management team, counsellors and social workers are also at the end of the phone for those who need medical advice, emergency respite, symptom management support, end-of-life care and bereavement support, and benefits guidance.
  • We’ve launched a closed Facebook group for parents of children who currently use our hospice – this will give families somewhere to talk to each other and share advice and activities.
  • We’re moving some of our groups online. Our Youth Group and Chill and Chat will be the first groups that we provide via video conferencing, but we’re hoping to add more if parents, siblings and supported children find them useful.
  • With Memory Day and Remembering Day on hold, we’ve created a Memory Wall to ensure that bereaved families have somewhere they can share a message, photo, memory or poem.
  • We’ve created a hub containing useful resources and activities for parents to access whilst they’re self-isolating (please see below). We’ll be updating these regularly, so please do check back (please note that these links are being provided for informational purposes only; they do not constitute an endorsement or an approval by Shooting Star Children’s Hospices).
Resources and activities

There are so many fantastic activities to keep children entertained at home - here are just a few of those.


Links to websites and resources to help you take care of you during the coronavirus pandemic.

Music apps

Music is so important to the children and siblings we support. Here are some apps to help children express how they feel.

As well as the above we are of course continuing to provide end-of-life care, and emergency or urgent respite is available on a case-by-case basis.

To ensure we have a team in place to safely continue to provide end-of-life care, all of our in-house nurses are now working out of our Guildford hospice, as well as many of our Health Care Assistants. We’re also supporting the NHS with their frontline work as some of our nurses and carers have been seconded to St Peter’s Hospital.

To find out more about how coronavirus is having an impact on Shooting Star Children’s Hospices, please read our COVID-19 message which is updated regularly.